1. Introduction
This Data Deletion Agreement (“Agreement”) outlines the process and terms under which Pairfect will process requests for the deletion of personal data provided by users of the Pairfect platform (“User,” “You,” or “Your”). By submitting a data deletion request, you agree to the terms of this Agreement.
Pairfect is committed to maintaining the privacy and security of your personal information. If you wish to delete your account and personal data, please read this Agreement to understand the process and conditions that apply to your request.
2. Right to Request Data Deletion
As a user of Pairfect, you have the right to request the deletion of your personal data in accordance with applicable data protection laws. This includes any information that we collect, store, and process to provide our services to you.
Once your data is deleted, it will no longer be available for recovery, and you will lose access to your account and any associated content.
3. Scope of Data Deletion
Upon receiving a valid request for data deletion, Pairfect will delete the following:
- Account Information: Your user account, including your profile data, settings, and preferences.
- Personal Data: All personally identifiable information we have collected, including name, email address, phone number, and other information provided during account creation.
- Content Data: Any content you have posted or shared on Pairfect, such as messages, photos, or other media.
- Usage Data: Any logs or usage data associated with your account that we have stored to improve the platform and your experience.
However, we may retain certain information if required to comply with legal obligations, resolve disputes, or enforce our agreements. This includes basic logs or transactional data required for legal compliance or fraud prevention purposes.
4. Data Deletion Process
To initiate a data deletion request, please follow the steps below:
- Submit a Request: You must submit a data deletion request through our support email at admin@pairfectapp.com or via your account settings, if available.
- Verification: Upon receiving your request, Pairfect will verify your identity to ensure that the request is legitimate and that you are the rightful account holder. This may involve confirming your email address or other account details.
- Data Deletion: Once your identity is verified, Pairfect will proceed with deleting your personal data. Please note that the deletion process may take up to [insert time period, e.g., 30 days], depending on the complexity and volume of your data.
- Confirmation: After the deletion is complete, you will receive a confirmation email stating that your data has been permanently deleted. If the deletion is not possible for any reason, we will inform you and explain the reasons.
5. Exceptions to Data Deletion
In certain situations, we may not be able to delete all of your data, including but not limited to the following exceptions:
- Legal Requirements: If we are required to retain certain data due to legal, regulatory, or contractual obligations, we will retain that data for the legally required period.
- Fraud Prevention: In cases where we suspect fraudulent activity or misuse of our platform, we may retain your data for the purpose of investigating, preventing, or taking action against fraud or unauthorized use.
- Dispute Resolution: If there are any ongoing disputes or legal proceedings, we may retain data as necessary to resolve those matters.
- Backup and Archival Purposes: Data that is stored in backups or archives may not be immediately deleted. However, such data will be deleted as part of our regular data retention and deletion process.
6. Consequences of Data Deletion
Once your data is deleted, the following consequences may apply:
- Loss of Access: You will no longer have access to your Pairfect account, and any data associated with your account will be permanently deleted.
- Content Deletion: Any content you have posted or shared (e.g., messages, media) will be permanently removed from Pairfect, and you will not be able to retrieve it.
- Irreversible Action: The deletion of your personal data is irreversible. Once deleted, your account and personal data cannot be recovered.
- Account Re-registration: After data deletion, you may be able to create a new account using the same email address or other identifying information, but your previous account history will not be recoverable.
7. Data Deletion Requests for Minors
If you are the parent or guardian of a minor and wish to request the deletion of their personal data, please contact us directly at admin@pairfectapp.com with proof of your parental or guardianship status and the minor's account details. We will process the request in accordance with applicable laws regarding data protection for minors.
8. Contact Us
If you have any questions or concerns about this Data Deletion Agreement, or if you wish to submit a data deletion request, please contact us at:
Email: admin@pairfectapp.com
Address: UNIT 1406A,14/F,THE BELGIAN BANK BUILDING, NOS. 721 - 725 NATHAN ROAD,KOWLOON,HONG KONG